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Frequently Asked Questions
What are your minimum and maximum hire periods?
The per item hire price covers a standard minimum hire period of 3hrs and maximum of up to 24hrs i.e. overnight if needed. We do not charge extra for next-day pick-up.
How does the booking and delivery process work?
After you book (either online via our booking page or over the phone), we will ask you to complete a hire form with all the key details for your event (e.g. location, start time, bump in time). We will also get in touch with you closer to your event date to confirm the details.
Can I just pick up the items myself rather than having them delivered?
We currently do not offer self-hire, due to insurance and liability requirements and the nature of the items we hire. We will send a trained staff member to deliver and set-up your items for no extra cost.
Are the items safe? Do you have insurance?
Safety is of course our number one priority which is why all our electronic items have been professionally tested, tagged, and meet SAA Approval standards to comply with the Australian electrical product safety requirements. This is a legal requirement when hiring out equipment in Australia and is mandatory when setting up at most venues.
How do I pay for my hire and how much do I need to pay up front?
You can easily pay for your hire via debit or credit card using our online booking tool. The deposit to secure your booking is 20% of the total cost. The remainder is payable no later then 5 days before the event. You will receive an invoice for the remaining payable amount which can be paid online via debit or credit card or via bank transfer.
Trouble making the deposit? Contact us and we'll see what we can do.
Does it cost extra to get the items picked up the following day?
We realise that sometimes your event might run (very!) late into the evening so are more than happy to pick up your items the day after your event if you need.
How much does it cost to hire?
No faffery here - we pride ourselves on having no hidden costs or complex pricing structures.
What colour are the bulbs on the big light letters and numbers?
The colour of our bulbs are a warm white, however upon request we can provide remote-operated coloured bulbs (can be any colour you need).
What if I need to cancel my booking?
Cancellation terms and conditions:
(1) Deposits are non refundable.
(A) If full amount has been paid and cancellation is made 60 days or more prior to your event, the full amount will be refunded minus your deposit.
(B) If full amount has been paid and cancellation is made less then 60 days prior to your event but not less then 30 days prior to your event, half the amount will be refunded minus your deposit.
(C) If full amount has been paid and cancellation is made less then 30 days prior to your event no refund will be given.
Do you offer a 'buy now, pay later' option?
We sure do. Our prefered buy now, pay later service provider is through Bundll. Simply sign up via their website and make your purchase using your virtual card. Check them out here: Bundll.com.au
What if I have to cancel my booking due to COVID-19?
We hope that your event is not affected by COVID-19 but of course in these uncertain times we appreciate that situations can change quickly and we are more than willing to discuss and work with you to find a solution if this should happen.
Do you do balloon garlands too?
Yeah balloon garlands are great, but have you seen our lush, vibrant 2.4m x 2.4m flower walls? We offer flower walls as the perfect backdrop to your neon lights or big light letters or big light numbers. Our flower walls look stunning and have a much lower impact on the environment compared to other single-use garlands or backdrops. Check out the flower walls we have on offer for hire here.
What if it rains?
Light up letters, numbers, and symbols: These items may be set up outside however in the event of rain (or high winds) the items need to be sheltered from the elements and/or moved.
Flower walls, neon lights and back drops: These items cannot be set up outside (unless agreed upon by Big Light Letter staff) under any circumstances unless in an extremely sheltered outdoor space.