Question 1

What are your minimum and maximum hire periods?

Accepted Answer

The per item hire price covers a standard minimum hire period of 3hrs and maximum of up to 24hrs i.e. overnight if needed. We do not charge extra for next-day pick-up.
 
For longer multi-day hires, you can either use our online booking tool or get in touch with us for a quote.
 
We normally deliver your items 1 - 7hrs prior to the start time of your event. 
 
We are a fairly accommodating bunch so if you have any weird and wonderful hire requirements, please don't hestitate to get in touch with us (undefined)and we will see what we can do.

Question 2

Are the items safe? Do you have insurance?

Accepted Answer

Safety is of course our number one priority which is why all our electronic items have been professionally tested, tagged, and meet SAA Approval standards to comply with the Australian electrical product safety requirements. This is a legal requirement when hiring out equipment in Australia and is mandatory when setting up at most venues. 
 
We also have $20million Public Liability Insurance and are able to provide a certificate of currency for this (required by some venues).

Question 3

What colour are the bulbs on the big light letters and numbers?

Accepted Answer

The colour of our bulbs are a warm white, however upon request we can provide remote-operated coloured bulbs (can be any colour you need).

Question 4

Do you do balloon garlands?

Accepted Answer

We do a range of different pre-set balloon garland colours that can be hired with our light up numbers, flower walls, and shimmer walls to elevate your event backdrop and tie into your colour theme. Our balloon garlands are all available to book online instantly! You can view our balloon garland options by clicking here.(https://www.biglightletters.com.au/balloons)

Question 5

What if I need to cancel my booking?

Accepted Answer

Cancellation terms and conditions:

(1) Deposits are non refundable.

(A) If full amount has been paid and cancellation is made 60 days or more prior to your event, the full amount will be refunded minus your deposit.

(B) If full amount has been paid and cancellation is made less then 60 days prior to your event but not less then 30 days prior to your event, half the amount will be refunded minus your deposit.

(C) If full amount has been paid and cancellation is made less then 30 days prior to your event no refund will be given.

HOW IT WORKS | BIG LIGHT LETTERS BRISBANE AND MELBOURNE