FREQUENTLY ASKED QUESTIONS

The per item hire price covers a standard minimum hire period of 3hrs and maximum of up to 24hrs i.e. overnight if needed. We do not charge extra for next-day pick-up. For longer multi-day hires, you can either use our online booking tool or get in touch with us for a quote. We normally deliver your items 1 - 7hrs prior to the start time of your event. We are a fairly accommodating bunch so if you have any weird and wonderful hire requirements, please don't hestitate to get in touch with us and we will see what we can do.

Safety is of course our number one priority which is why all our electronic items have been professionally tested, tagged, and meet SAA Approval standards to comply with the Australian electrical product safety requirements. This is a legal requirement when hiring out equipment in Australia and is mandatory when setting up at most venues. We also have $20million Public Liability Insurance and are able to provide a certificate of currency for this (required by some venues).

The colour of our bulbs are a warm white, however upon request we can provide remote-operated coloured bulbs (can be any colour you need).

We do a range of different pre-set balloon garland colours that can be hired with our light up numbers, flower walls, and shimmer walls to elevate your event backdrop and tie into your colour theme. Our balloon garlands are all available to book online instantly! You can view our balloon garland options by clicking here.

Cancellation terms and conditions: (1) Deposits are non refundable. (A) If full amount has been paid and cancellation is made 60 days or more prior to your event, the full amount will be refunded minus your deposit. (B) If full amount has been paid and cancellation is made less then 60 days prior to your event but not less then 30 days prior to your event, half the amount will be refunded minus your deposit. (C) If full amount has been paid and cancellation is made less then 30 days prior to your event no refund will be given.

No faffery here - we pride ourselves on having no hidden costs or complex pricing. All prices are available on our online booking page so you can book instantly without worrying about extra fees. Read more about our free delivery areas and delivery inclusions by clicking here. Seriously though, no extra hidden costs means... NO booking fee NO security bond required​ NO extra charge to nominate your preferred delivery time NO labour costs added on NO installation or set up fees NO extra fees for next day collection NO extra fees for late night collection prior to midnight

We only require a 20% deposit to secure your booking. After that you can choose to pay either the full remainder amount 5 days prior to your event or you can pay the remainder in instalments leading up to your event date (please ensure to reference your booking ID when putting through payments).

You can easily check availability, get an instant online quote, and pay for your hire via debit or credit card using our online booking tool. Either full pre-payment or at least a 20% deposit is required to secure your booking. The remainder isn't due until 5 days prior to the event. We understand that sometimes an invoice is required, if this is the case just send us an email at info@biglightletters.com.au and we can manually book in your items and provide an invoice instead.

We currently do not offer self-hire, due to insurance and liability requirements and the nature of the items we hire. We will send a trained staff member to deliver and set-up your items for no extra cost.

1. BOOK ONLINE: You put through your booking either via our online booking page or by contacting us directly 2. HIRE FORM: You will be sent the link to our online hire form where you can let us know all the key event details (e.g. location, start time, bump in time). We will contact your venue (if applicable) to confirm details. 4. FINAL CONFIRMATION: You will receive an email the week prior to your event to reconfirm all details 5. DELIVERY: Our team will arrive on the day of your event to set up your items 6. COLLECTION: We pick them up usually the day after your event or that night (some venues require everything gone that evening) Read more about our free delivery areas and delivery inclusions and exclusions by clicking here. If you have any questions at all about the process or have any unique requirements you'd like to run past us, please get in touch and we'd be happy to help.

We realise that sometimes your event might run (very!) late into the evening so are more than happy to pick up your items the day after your event if you need. Next day pick-up is included in the per item price and does not count as a two day hire.

Light up letters, numbers, and symbols: These items may be set up outside however in the event of rain (or high winds) the items need to be sheltered from the elements and/or moved. Flower walls, neon lights and back drops: These items cannot be set up outside (unless agreed upon by Big Light Letter staff) under any circumstances unless in an extremely sheltered outdoor space.

We sure do! We also offer a wholesale light up letter option so you can purchase your own set of light up letters. This is the perfect option for schools, businesses, and other organisations that host multiple events throughout the year. Read more about buying light up letters here. Looking for a full set of letters A-Z and/or numbers 0-9 to hire out? Check out our start-up light up letter business package option here.

Our light up letters are precision steel fabricated so we manufacture them in batches. This means that from confirmation of order to completion and delivery can take up to 4-5 months. To find out more about our current lead times contact us today at info@biglightletters.com.au or call 0481250285.

Absolutely! You are welcome to pick up your order from our warehouse in Moorooka, Brisbane, or we offer free wholesale light up letter delivery throughout Brisbane, Gold Coast, Ipswich, and southern areas of the Sunshine Coast. Contact us directly for a delivery quote.