hire big light up letters Brisbane
hire big light up letters Gold Coast
hire big light up letters Sunshine coast
giant light letters Brisbane
giant light letters gold coast
giant light letters Sunshine coast
giant letter hire brisbane
giant letter hire Gold Coast
giant letter hire Sunshine coast
big light up letters gold coast
big light up letters Brisbane
big light up letters Sunshine Coast
hire giant letters
hire giant light up letters brisbane
letter hire brisbane


 

You Have Questions. We Have Answers.

What is your minimum and maximum hire periods?


Usually the minimum hire is 3hrs, the price quoted on the website is for a hire of up to 24hrs. We normally deliver the letters 1 - 7hrs prior to the start time of your event.

Note: If you want us to pick up the letters the following day, there is no extra charge for this.




How does the delivery process work?


We deliver, set up and pick up the letters anywhere within 100km from Brisbane CBD for free. This includes the Sunshine Coast and Gold Coast. Need it past these locations? No problem! Just contact us.




Once we have the items, who sets them up?


We do!
We will send out a professional to set everything up. This inlcudes delivering them, setting them up in a location you choose, powering them up and picking them up again at the end of your event.




Are the letters safe?


Saftey is our priority which is why all our letters have been tested, tagged and meet SAA Approval standards to comply with the Australian electrical product safety requirments in its class. This is a legal requirment when hiring out equipment in Australia, venues also need this, as well as a certificate of currency showing current Public Liability Insurance.
(Don'y worry! We have a $10 million Public Liability Policy).




How much is the deposit?


The deposit to secure your booking is 20% of the total cost.
The remainder is payable no later then 5 days before the event.
You will receive an invoice for the remaining payable amount, this can be paid online
via debit or credit card or via bank transfer.

Trouble making the deposit? Contact us and we'll see what we can do.




Do you have insurance?


Of course! The Big Light Up Letter Company has a $20,000,000 public liability policy.
This is normally a requirement from venues when bringing in hire equipment to use at their premises.




How does the whole process work?


1. You choose the day via the online calender that you want the letters on.
2. You choose the time you want the letters to be there by on that day.
3. Fill in the form.
4. Pay the deposit.
5. We contact you to double check all the details.
6. You pay the remainder amount after receiving the invoice (due 5 days prior to your event).
7. We deliver and set up the letters on the day of your event.
8. You wow your guests with your giant light up letters.
9. We pick up and pack away the letters after your event.
10. You recommend us to all your friends and family because you are so impressed with your GIANT light up letters & how easy and convenient the whole process was.




How can I pay?


In order to secure your hire for your desired date a 20% deposit is needed, this can be paid online via our booking system using a debit or credit card. If you prefer to pay the deposit via direct debit all our banking details are on the invoice.

To pay the remainder amount, simply follow the instructions on the invoice which had would have been emailed to you, there you have the option to pay online via debit or credit card or via direct debit into our account.




Does it cost extra to get the letters picked up the following day?


No it does not cost any extra to get the letters picked up the following day.
This does not count as a 2 day hire.




How much does it cost to hire?


We hire out all of our letters/numbers/symbols at a rate of $125 per day.
We hire out all of our Flower Walls out at a price of $250 or $150 if you order any other item with your flower wall. (Just add the promo code 'FLOWERWALL' to your flower wall booking to get the discount).

This price includes delivery, set up and pick up as long as your venue location is within 100km of Brisbane CBD. This price is also inclusive of gst. (No hidden costs here!).

Please contact us for a quote if hiring one letter and need it delivered further than 100km of Brisbane cbd.




What colour are your bulbs?


The colour of our bulbs are a warm white, however upon request we can do different colours also.




What if I need to cancel my booking?


Cancellation terms and conditions:

(1) Deposits are non refundable.

(A) If full amount has been paid and cancellation is made 60 days or more prior to your event, the full amount will be refunded minus your deposit.

(B) If full amount has been paid and cancellation is made less then 60 days prior to your event but not less then 30 days prior to your event, half the amount will be refunded minus your deposit.

(C) If full amount has been paid and cancellation is made less then 30 days prior to your event no refund will be given.




How big is your flower wall?


Our flower wall is 2.4m x 2.4m (hieght/length).




How do I get my discount if hiring something else with the flower wall?


If you are hiring any other items with the flower wall simply add the discount code "FLOWERWALL", this will decrease the flower walls price from $250 to $150.

See example below:




Do you offer a Buy Now Pay Later option?


Yes! Our preffered buy now, pay later service provider is through Bundll. Simply sign up via their website and make your purchase using your virtula card. Check them out here: Bundll.com.au




What if I have to cancel my booking due to covid-19?


Unless we have said otherwise our cancellation policies is still in affect.

Cancellation terms and conditions:
(1) Deposits are non refundable.

(A) If full amount has been paid and cancellation is made 60 days or more prior to your event, the full amount will be refunded minus your deposit.

(B) If full amount has been paid and cancellation is made less then 60 days prior to your event but not less then 30 days prior to your event, half the amount will be refunded minus your deposit.

(C) If full amount has been paid and cancellation is made less then 30 days prior to your event no refund will be given.





© BIG LIGHT LETTERS

ABN 51159109353