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FREQUENTLY ASKED QUESTIONS
How much does it cost to hire?No faffery here - we pride ourselves on having no hidden costs or complex pricing structures. Our per item price includes GST and covers delivery, set up and pick up either the same night as your event or the next day. Delivery is free throughout Brisbane, Ipswich and most areas of the Gold Coast. Contact our friendly team for a delivery quote if you are outside this radius or if you're unsure. Read more about our delivery areas and delivery inclusions by clicking here.
What are your minimum and maximum hire periods?The per item hire price covers a standard minimum hire period of 3hrs and maximum of up to 24hrs i.e. overnight if needed. We do not charge extra for next-day pick-up. For longer multi-day hires, you can either use our online booking tool or get in touch with us for a quote. We normally deliver your items 1 - 7hrs prior to the start time of your event. We are a fairly accommodating bunch so if you have any weird and wonderful hire requirements, please don't hestitate to get in touch with us and we will see what we can do.
Does it cost extra to get the items picked up the following day?We realise that sometimes your event might run (very!) late into the evening so are more than happy to pick up your items the day after your event if you need. Next day pick-up is included in the per item price and does not count as a two day hire.
How does the booking and delivery process work?After you book (either online via our booking page or over the phone), we will ask you to complete a hire form with all the key details for your event (e.g. location, start time, bump in time). We will also get in touch with you closer to your event date to confirm the details. One of our friendly staff will deliver and set-up your items before your event and then will pick them up again afterwards. Read more about our free delivery areas and delivery inclusions and exclusions by clicking here. If you have any questions at all about the process or have any unique requirements you'd like to run past us, please get in touch and we'd be happy to help.
Can I just pick up the items myself rather than having them delivered?We currently do not offer self-hire, due to insurance and liability requirements and the nature of the items we hire. We will send a trained staff member to deliver and set-up your items for no extra cost.
Are the items safe? Do you have insurance?Safety is of course our number one priority which is why all our electronic items have been professionally tested, tagged, and meet SAA Approval standards to comply with the Australian electrical product safety requirements. This is a legal requirement when hiring out equipment in Australia and is mandatory when setting up at most venues. We also have $20million Public Liability Insurance and are able to provide a certificate of currency for this (required by some venues).
How do I pay for my hire and how much do I need to pay up front?You can easily pay for your hire via debit or credit card using our online booking tool. The deposit to secure your booking is 20% of the total cost. The remainder is payable no later then 5 days before the event. You will receive an invoice for the remaining payable amount which can be paid online via debit or credit card or via bank transfer. Trouble making the deposit? Contact us and we'll see what we can do.
What colour are the bulbs on the big light letters and numbers?The colour of our bulbs are a warm white, however upon request we can provide remote-operated coloured bulbs (can be any colour you need).
What if it rains?Light up letters, numbers, and symbols: These items may be set up outside however in the event of rain (or high winds) the items need to be sheltered from the elements and/or moved. Flower walls, neon lights and back drops: These items cannot be set up outside (unless agreed upon by Big Light Letter staff) under any circumstances unless in an extremely sheltered outdoor space.
Do you do balloon garlands too?Yeah balloon garlands are great, but have you seen our lush, vibrant 2.4m x 2.4m flower walls? We offer flower walls as the perfect backdrop to your neon lights or big light letters or big light numbers. Our flower walls look stunning and have a much lower impact on the environment compared to other single-use garlands or backdrops. Check out the flower walls we have on offer for hire here. However, if you do have your heart set on the balloon garland look we'd be happy to recommend one of our favourite partner companies.
Do you offer a 'buy now, pay later' option?"We sure do. Our prefered buy now, pay later service provider is through Bundll. Simply sign up via their website and make your purchase using your virtual card. Check them out here: Bundll.com.au
What if I need to cancel my booking?Cancellation terms and conditions: (1) Deposits are non refundable. (A) If full amount has been paid and cancellation is made 60 days or more prior to your event, the full amount will be refunded minus your deposit. (B) If full amount has been paid and cancellation is made less then 60 days prior to your event but not less then 30 days prior to your event, half the amount will be refunded minus your deposit. (C) If full amount has been paid and cancellation is made less then 30 days prior to your event no refund will be given.