Below you'll find our general terms and conditions. 

Terms and Conditions

1. The renter shall keep and maintain the rented equipment during the terms of the rental at his cost and expense. in a good state of repair, normal wear and tear excepted.

2. The renter shall pay The Big Light Letter Co. full compensation for replacement and/or repair of any equipment which is not returned because it is lost or stolen or any equipment which is damaged and in need of repair to put it into the same condition it was in at the time of rental.

3. The renter shall not remove the equipment from the address of the renter or the location (such as venue) as per the booking form UNLESS due to adverse weather conditions the equipment needs to be moved.

4. If the equipment is not returned during or at the end of the agreed term or if The Big Light Up Letter Co. can not retrieve the equipment on pick up, the the rental charges may continue on at the standard rental prices.

5. No allowance will be made for any rented equipment or portion there of which is claimed not to have been used. Acceptance of returned equipment by The Big Light Up Letter Co. does not constitute a waiver of any of the rights The Big Light Up Letter Co. has under the rental agreement.

6. The renter agrees to allow representatives from the The Big light Up Letter Co. to enter renters premises where the rented equipment is stored or used at all reasonable times to locate and inspect the state and condition of the rented equipment. If the renter is in default of any of the terms and conditions of this agreement, cannot not be contacted and the hired equipment can not be retrieved, it shall be deemed that the hired equipment is presumed stolen.

7. The Big Light Up Letter Co. may terminate this agreement immediately upon the failure of the renter to make rental payments when due, or at its own discretion.

8. The Big Light Up Letter Co. makes no warranty of any kind regarding the rented equipment, except that The Big Light Up Letter Co. shall replace the equipment with identical or similar equipment if the equipment fails to operate in accordance with the manufacturer’s specifications and operation instructions if available. Such replacement shall be made as soon as practicable or a full/partial refund may be offered,

9. The renter indemnifies and holds The Big Light Up Letter Co. harmless for all injuries or damage of any kind relating to the equipment hire, unless bound by law.

10. The renter shall pay all reasonable attorney and other fees, the expenses and costs incurred by The Big Light Up Letter Co. in due course of The Big Light Up Letter Co. protecting its rights under this rental agreement and for any action taken The Big Light Up Letter Co. to collect any amounts due the The Big Light Up Letter Co. under this rental agreement.

11. These terms are accepted by the renter when a booking is made.

12. Cancellation: Deposit is usually non refundable, unless authorised by The Big Light Letter Co.

All cancellations must be made in writing to The Big Light Letter Co., email is acceptable.

13. Giant letter, number and symbols are rain proof however the renter agrees to move the equipment if adverse weather conditions are likely to cause excessive water and or wind to potentially damage the rented equipment. The equipment out for hire may be heavy and the renter agrees before the hire that if they cannot move the equipment due to adverse weather then they have someone who can.

14. The Big Light Up Letter Co. has $20,000,000 Public/Product Liability Insurance, the renter should have their own insurance covering their event however.

15. The equipment hired out by The Big Light Up Letter Co. is heavy, and therefore has the potential to fall on someone, animal or property causing injury or damage. This especially is risky with children or animals. The renter agrees to, and take full responsibility of, not allowing the hired equipment be tampered with, moved or touched by anyone, unless prior agreed to by The Big Light Up Letter Co.

16. By paying this invoice you agree to allow The Big Light Up Letter Co. to use any photos of the hired letters, numbers or symbols in advertising material taken by you or your guests at your event. 

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© The Big Light Up Letter Company

ABN 51159109353