General terms and conditions

1. The renter shall keep and maintain the rented equipment during the terms of the rental at his cost and expense. in a good state of repair, normal wear and tear excepted.

2. The renter shall pay Big Light Letters full compensation for replacement and/or repair of any equipment which is not returned because it is lost or stolen or any equipment which is damaged and in need of repair to put it into the same condition it was in at the time of rental. 

3. The renter shall not remove the equipment from the address of the renter or the location (such as venue) as per the booking form UNLESS due to adverse weather conditions the equipment needs to be moved.

4. If the equipment is not returned during or at the end of the agreed term or if Big Light Letters can not retrieve the equipment on pick up, the the rental charges may continue on at the standard rental prices.

5. No allowance will be made for any rented equipment or portion there of which is claimed not to have been used. Acceptance of returned equipment by Big Light Letters does not constitute a waiver of any of the rights Big Light Letters has under the rental agreement.

6. The renter agrees to allow representatives from the Big Light Letters to enter renters premises where the rented equipment is stored or used at all reasonable times to locate and inspect the state and condition of the rented equipment. If the renter is in default of any of the terms and conditions of this agreement, cannot not be contacted and the hired equipment can not be retrieved, it shall be deemed that the hired equipment is presumed stolen.

7. Big Light Letters may terminate this agreement immediately upon the failure of the renter to make rental payments when due, or at its own discretion.

8. Big Light Letters makes no warranty of any kind regarding the rented equipment, except that Big Light Letters shall replace the equipment with identical or similar equipment if the equipment fails to operate in accordance with the manufacturer’s specifications and operation instructions if available. Such replacement shall be made as soon as practicable or a full/partial refund may be offered,

9. The renter indemnifies and holds Big Light Letters harmless for all injuries or damage of any kind relating to the equipment hire, unless bound by law.

10. The renter shall pay all reasonable attorney and other fees, the expenses and costs incurred by Big Light Letters in due course of Big Light Letters protecting its rights under this rental agreement and for any action taken Big Light Letters to collect any amounts due the Big Light Letters under this rental agreement.

11. These terms are accepted by the renter when a booking is made.

12. Cancellation Policy:
(A)Deposits are non refundable.
(B) If full amount has been paid and cancellation is made 21 days or more prior to your event, the full amount will be refunded minus your deposit.
(C) If full amount has been paid and cancellation is made less than 21 days prior to your event no refund will be given.

COVID-19 cancellations:
Our cancellation policy above still applies to covid-19 related cancellations, however, if your event is cancelled due to covid-19 all monies paid will be saved as a credit on your booking, allowing you to rebook at another time or other items. Please note we can only rebook your items if they are available for your new date. 

13. Giant letters, numbers and symbols are not rain proof meaning the renter agrees to move the equipment if rain or other adverse weather conditions (including high winds) are present.  The equipment out for hire may be heavy and the renter agrees before the hire that if they cannot move the equipment due to adverse weather then they have someone who can.

14. Big Light Letters has $20,000,000 Public/Product Liability Insurance, the renter should have their own insurance covering their event however.

15. The equipment hired out by Big Light Letters is heavy, and therefore has the potential to fall on someone, animal or property causing injury or damage. This especially is risky with children, animals on in high winds. The renter agrees to, and take full responsibility of, not allowing the hired equipment be tampered with, moved or touched by anyone, unless prior agreed to by Big Light Letters and unless the items are being moved out of high winds or bad weather.

16. Big Light Letter's will only install hire equipment in areas that we deem are safe. We reserve the right to not install equipment if the set-up location poses a risk to the public or our staff in setting up. This includes but is not limited to installations that involve carrying heavy items up large numbers of stairs, climbing on ladders, setting up on tables/ledges, or setting up in adverse weather conditions (or when adverse weather is forecast). It is the renters responsibility to notify us at the time of booking if there are risks involved in the set-up so these can either be mitigated or a mutual compromise can be found.

17. By paying this invoice you agree to allow Big Light Letters to use any photos of the hired letters, numbers or symbols in advertising material taken by you, your guests or other parties at your event.

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